Community Based Lead Crisis Navigator - Iowa CCBHC

At Heartland Family Service, we are committed to building a culture that is trauma informed, values, and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Certified Community Behavioral Health Clinic (CCBHC) helps provide comprehensive, coordinated mental health and substance use services to the individual. CCBHC utilizes an integrated person, and family centered treatment plan to help ensure the individuals needs are being met. CCBHC offers access to care for any individual seeking help for mental health, substance use, or community support regardless of diagnosis, residence, or ability to pay. The goal of CCBHC is to provide a one stop shop for behavioral health services to the individual.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you. 

SUMMARY DESCRIPTION OF WORK

Professionals at this level are experienced and able to work with a minimum of supervision. Educational requirements are very specific. Decision making, problem solving, and highly developed interpersonal skills are critical. This position will work within a team environment. The individual will have the ability to sign up for weekday, evening/overnight or weekend coverage according to their availability.  Frequency of coverage is extremely flexible. The Lead Crisis Navigator (CM III) provides senior-level leadership in mobile crisis response. This position handles the most complex cases, serves as a field lead in high-acuity calls, and mentors Navigation Peers. The Lead Navigator contributes to program development, interagency coordination, and quality improvement initiatives.

Compensation: Wage is based on total years of relevant experience

Work Schedule: 37.5 hours per week (Monday through Friday, 8:00 a.m. to 4:30 p.m.)

Click to see benefits and company perks

MINIMUM QUALIFICATIONS (one or more of the following qualifications to be met):

• Bachelor’s degree highly preferred.
• 5+ years progressive crisis or case management experience.
• Advanced training in crisis intervention, trauma-informed care, or de-escalation preferred.
• Demonstrated leadership, mentoring, and program improvement skills.

Essential Duties and Responsibilities

• Lead crisis field responses involving high-acuity clients (e.g., active SI/HI, psychosis, violent behavior).
• Mentor, train, and support Navigation Peers.
• Provide advanced case coordination and collaborate with clinical staff, law enforcement, and hospitals.
• Contribute to program development, quality assurance, and training initiatives as requested by supervisors.
• Represent the program in interagency meetings and multidisciplinary case reviews.
• Maintain a limited caseload of complex cases requiring intensive coordination.
• Follow up with crisis clients 24 hours post crisis and maintain an ongoing case load for 30 days to follow.
• Maintains relationships with key community resources, as well as provide referrals to clients.
• Identify needs and goals for clients who are post crisis and serve as an ongoing intervention support.
• Document all case management correspondence.
• Ability to handle complex cases.
• Ability to be on-call during the workday. On-call requires answering and responding to crisis calls during the daytime hours and ability to respond to situations on-site during those hours within the time outlined in agency policy.
• Is dependable and punctual regarding scheduling and attendance.
• Refers to other Heartland Family Service programs and other community services, as necessary either concurrent with services or for aftercare.
• Conducts outreach activities off-site with community partners.
• Identifies clients in the community in need of services.
• Refers, enrolls, and assesses clients in the community setting.
• Maintains clinical records, meeting established standards of timeliness and completeness.
• Is prompt and accurate in completing all required reports and other requirements.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
• *Creates, maintains, and shares an appropriate and dynamic self-care plan.
• *Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• *Essential functions of this job are to be performed remotely from home on the HFS remote worksite.
• Performs other program related duties as assigned.

*DENOTES ESSENTIAL JOB FUNCTIONS