BRUIN Consultant

Are you passionate about helping others and possess a knack for problem-solving? Do you thrive in a fast-paced environment where your technical and customer service skills make a real difference? If so, we want you to join our team as a BRUIN Consultant!

About the Role:

As a BRUIN Consultant, you'll be the first point of contact for our vibrant university community, providing top-notch technical and operational support to students, faculty, and staff. You'll play a crucial role in ensuring a seamless and positive experience, addressing inquiries related to applications, systems, hardware, financial aid, registration, and more. Your ability to prioritize, document, and resolve issues efficiently will be key to our success.

What You'll Do:

Provide Exceptional Tier One Support:

• Respond to inquiries via phone, email, and in-person, delivering courteous and timely resolutions.
• Guide customers through university policies and procedures related to registration, financial aid, student accounts, enrollment, and academic advising.
• Accurately document all interactions, including user information and problem details.
• Process university forms and manage student requests efficiently.
• Build rapport, understand user needs, and prioritize urgent situations, escalating as needed.
• Meticulously document troubleshooting steps and solutions.
• Manage technical advisories and website notifications.
• Handle cashiering duties, balance transactions, and accurately process payments.
• Explain tuition, fees, and financial aid information, including FAFSA procedures and eligibility.
• Process financial aid waivers and provide guidance on disbursements and refunds.
• Contribute to the creation and maintenance of instructional materials.
• Share knowledge and promote self-service resources.
• Technical issue resolutions, including password resets, browser issues, operating system support, peripheral support, and LMS support (Blackboard).

Essential Skills & Qualifications:

• Some college education preferred.
• Minimum of three years of customer service experience.
• Financial aid experience (preferred but not required).
• Technical support/service desk experience or related technical background.
• Proficiency in Windows operating systems, Microsoft Office, and PC hardware/software.
• Familiarity with Macintosh OS10 (preferred).
• Knowledge of mobile operating systems (iOS, Android).
• Experience with LMS, CRM, and CMS applications (proficient level preferred).
• Strong attention to detail, organizational, and multitasking abilities.
• Excellent interpersonal, communication, and documentation skills.
• Ability to maintain confidentiality and handle sensitive information.
• Basic mathematical skills for cashiering duties.

Key Attributes:

• Strong research and problem-solving skills.
• Ability to explain technical concepts in a user-friendly manner.
• Highly motivated and detail-oriented.
• Ability to prioritize and manage tasks in a fast-paced environment.
• Exceptional customer service skills.
• Team-oriented and collaborative mindset.

Working Environment:

• Open office environment with rotating shifts in the Welcome Center.
• Prolonged periods of sitting and computer use.

NOTE:  The statements above are intended to describe the general nature and level of work involved for this job.  It is not an exhaustive list of all responsibilities, duties and skills required of this job.  This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The Higher Education Opportunity Act requires institutions participating in federally funded financial aid programs to make information about the institution available to the public, current and prospective students, and current and prospective employees. The Bellevue University Consumer Information webpage, found at www.bellevue.edu/student-support/consumer-information/consumer-information, provides readily accessible information to help consumers make informed decisions about post-secondary education. Bellevue University’s Annual Security and Fire Safety Report (ASR), found at www.bellevue.edu/student-support/consumer-information/pdfs/annual-safety-report.pdf, provides information about campus crime statistics and institutional security policies and procedures as well as information about student housing fire statistics and fire safety policies. You can obtain a paper copy of these reports from the Bellevue Dean of Students office by calling 402-557-7028. In addition to this, Bellevue University is an Equal Opportunity Employer.