Service Desk Specialist

Are you a self-starter who takes initiative to resolve issues? Information Technology at Boys Town is where innovation and technology come together to make us one of the best by delivering game-changing, technology-driven business models and staying ahead of industry trends. As the Service Desk Specialist, you will be a part of the first level on- site triage team to resolve technical issues for Boys Town users.

Applicants must be currently authorized to work in the United States on a full-time basis. We are not offering sponsorship to applicants for employment visa status.

MAJOR RESPONSIBILITIES & DUTIES:

Provides timely desktop support for the entire user community via telephone or remote access.

• Diagnoses and repairs hardware and software malfunctions, user access, configuration, operations, and printing issues.

• Creates a positive end-to-end customer experience and provides a single point of contact.

• Diagnoses and repairs computer malfunctions, user access, configuration, operations, and printing issues. Implements hardware and software solutions.

• Adheres to and supports organizational and departmental standards, policies, and procedures. Maintains and protects confidentiality.

• Uses network and system software tools to pinpoint the nature and source of user problems.

• Professionally communicates hardware, software, and network malfunctions to the appropriate personnel and maintains an ongoing database of service provided and system, network, and computer malfunctions.

• Works with other divisions and departments in a positive manner to resolve user or network issues.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of Windows 10, Office 365, LAN, WAN, and remote access.

• High level of professionalism, customer service, problem solving, and interpersonal skills.

• Ability to communicate with individuals at all levels within the organization in an articulate, professional manner.

• Ability to translate complex data into understandable conclusions and recommendations.

• Ability to work independently, meet deadlines, and multi-task while maintaining quality standards.

• Ability to learn and support new applications and have strong problem solving, documentation, and research skills.

REQUIRED QUALIFICATIONS:

• Minimum of 1 year of IT experience including Desktop support and multiple Windows environments required.

• Available to travel and to work evenings or weekends as needed required.

PREFERRED QUALIFICATIONS:

• Associate's degree in Computer Science, related field, or equivalent is preferred.

• Helpdesk applicable support certifications, Windows certifications, or CompTIA A+ certification preferred.

• Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.

• Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.

PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT:

• Position requires moderate physical activity handling average weight objects 20 pounds and up to 50 pounds on occasion in a normal office administrative environment involving minimum exposure to physical risks. Will use office equipment such as a computer/laptop, monitor, keyboard, and a general workstation set-up.

Diversity is more than a commitment at Boys Townit is the foundation of who we are and what we do.

At Boys Town, we cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation, and delivers better business results.

About Boys Town:

Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.

Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.